iET® ITSM and PinkVERIFY® – a 20-year success story

iET® ITSM proves its practicability once again and receives the PinkVERIFY® certificate for 14 processes

ASCHHEIM, GERMANY, April 24, 2024 – iET Solutions, a division of UNICOM® Global, has successfully passed the PinkVERIFY® recertification of its software suite for IT service management, iET® ITSM, a feat it has maintained for the last two decades. The PinkVERIFY® certificate, provided by the internationally renowned company, Pink Elephant, facilitates a clear comparison of software tools for the implementation of best practices. The latest PinkVERIFY® version reflects the pragmatic approach IT professionals take towards achieving their ITSM goals and requirements and supports different ITSM concepts.

iET® ITSM demonstrates extensive flexibility and offers a wide range of features. It incorporates proven strategies, approaches, and methodologies in end-to-end processes. Additional functionality such as software asset management add-ons, web services integration, and telephone system connectivity enhance the suite's capabilities. Hence, iET® ITSM proves adaptable for organizations of different sizes and structures. “Companies often encounter challenges in searching for appropriate tools and finding their ‘perfect match’. The PinkVERIFY® certificate streamlines this process by helping companies optimize tool selection more efficiently, thereby minimizing the time and costs involved. The successful certification of our software encourages us in our efforts to continue evolving in line with current trends. Noteworthy enhancements in this version of iET® ITSM include expanded graphical customizing options for the user interface, allowing for seamless integration of our customers’ corporate identity. Having initially been assessed with the award for iET® ITSM in 2004, this renewed certification confirms the adherence of our present version to recognized standards and represents a significant acknowledgment from an unbiased organization. We are pleased that our customer-centric development approach consistently meets the highest best practice criteria,” explained Peter Kemper, Manager Client Services at iET Solutions. Further information on iET® ITSM can be found at https://www.iet-solutions.com/products/iet-itsm/.